Our mission is to provide resources that enhance the emotional, social, and physical well-being of seniors, adults with disabilities, and those who care for them.

 360-321-1600 | 360-678-3373 | 360-387-6201 | reception@islandseniorservices.org | Our locations | Request Assistance

Statewide Health Insurance Benefits Advisors (SHIBA)

SHIBA is a partially state-funded program sponsored by Island Senior Resources, under the guidance of the Washington State Office of the Insurance commissioner 


After a free consultation with our SHIBA (Statewide Health Insurance Benefits Advisors) volunteers, our Aging & Disability Resources staff helped Carl apply for a waiver of his medical costs and Medicare premiums.  He saves $2,016/year, and his co-pays and deductibles are covered.  We helped him find a doctor who accepts both Medicare and Medicaid, so his medical care is fully covered also.  A few months later, he underwent much-needed cataract surgery with no out-of-pocket costs, thanks to ISR and people who care.

Do you need help understanding Medicare?

We can help you learn the rules of Medicare for yourself or a loved one. Trained volunteers provide objective information about Medicare and other medical options in individual consultations or classes (see Webinar discussion below).

  • Information on enrollment, costs and benefits, prescription coverage, low-income assistance
  • Unbiased and confidential
  • SHIBA volunteers do not choose plans for you, you choose!
  • No house-calls
  • These events occur throughout the year. Check our calendar page (here) or contact us


  • Anyone eligible for or currently enrolled in Medicare
  • Anyone who needs to know more about Medicare and related programs


  • Free; however, donations are always appreciated as state funding does not cover the full cost of the program. 

Contact Us

Contact us to schedule a phone consultation or send an online request.

Medicare webinars offered during the year

Getting Ready for Medicare

If you are going on Medicare and/or are wanting to know more about Medicare, attend a free “Getting Ready for Medicare” seminar  offered by SHIBA (Statewide Health Insurance Benefits Advisors) volunteers.  Counselors will answer brief questions following the seminars. Seminars run 1 -1.5 hours.  Be sure to register.

  • These events occur throughout the year. Check our calendar page (here) 
  • Register in advance for the online session you want to attend.

Using Medicare’s Planfinder

This session focuses on how to use Medicare’s Planfinder so you can find the best drug plan and/or Medicare Advantage plan that meets your needs.  We will cover how to find much of the ‘hidden’ information as well as information about the supplement plans.  We will also share how to find the information you are looking for.

  • These events occur throughout the year. Check our calendar page (here) 
  • Register in advance for the session you want to attend. 

Online Videos

Helpful videos to watch prior to attending an online Medicare webinar or at any other time.